Product
Customer Notification Preferences And A Secure Preference Center
1 min readFieldFlow HVAC
Customers can now manage email consent for every job-status notification from a secure preference center, with no login required.
What changed
Every customer notification email now carries a link to a secure preference center. From that page a customer chooses which job-status emails they want to receive.
- Job scheduled
- Technician en route
- Job completed
- Estimates sent for approval
- Invoices sent for payment
How it works
The preference link is tokenized, so it opens only that customer's settings and never exposes an account or password. Preferences apply immediately to every future notification your team triggers.
Why it matters
Honoring consent keeps your sending reputation healthy and keeps important messages, like an arrival notice, out of the spam folder.